![]() ![]() Complete the account recovery process and tap OK.Or, authenticate the recovery account via an alternative MFA (multi-factor authentication) method such as email, SMS, or password. Enter the verification code you receive on your old mobile device.Enter the recovery account email address linked to your Microsoft Authenticator backup.Tap Begin Recovery (scroll down if you don’t see the option).Refer to this section to download and install the Authenticator app. Open the Microsoft Authenticator app, agree to its license terms, and skip any prompts to sign in. On the Add a method page, select Authenticator app from the list, and then select Add.Download Microsoft Authenticator from the Apple App Store or Google Play Store.Technicians Assistant: What steps have you taken to install Microsoft on your laptop I paid with my cc but it won’t let me download without. Technicians Assistant: What Operating System (OS) are you running on your computer or device It’s a lap top. Select Next Choose Mobile App from the drop down. Just purchased word but I don’t have an Authenticator app. That is not an issue on Android-you can use a different Google Account if you want. Set up MFA with Authenticator App: Download and install Microsoft Authenticator App for your mobile device. If you’re moving to a new iPhone, make sure to sign into the device with the same Apple ID as your old iPhone. Do not remove any accounts or the app from the old phone yet. You’re ready to transfer your Microsoft Authenticator data to your new phone. Transfer Microsoft Authenticator to the New Phone Note: If you have trouble backing up Microsoft Authenticator on an iPhone, open the Settings app for iOS, tap Apple ID > iCloud, and ensure that the switch next to Authenticator is active. ![]()
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